Privacy Policy
Last Updated: April 6, 2026
Data Controller
The responsible party for data processing on this website is identified in our Impressum (Legal Notice).
1. Data Collection
We collect minimal data to provide our service:
- Email Address: Used for account creation and authentication.
- Chat History: Saved so you can continue your conversations.
- Payment Information: Processed securely via Stripe. We do not store credit card details on our servers.
2. Guest Data
For unauthenticated "Guest" users, chat history is stored with an anonymous identifier. Guest chats are automatically deleted after 30 days of inactivity.
3. Data Processing & Legal Basis
Your messages are processed by our backend infrastructure to generate AI responses. We process your data based on the following legal grounds:
- Contract Performance (Art. 6(1)(b) GDPR): To provide the chat service you requested.
- Legitimate Interests (Art. 6(1)(f) GDPR): To ensure the security and stability of our systems.
- Consent (Art. 6(1)(a) GDPR): Where you have explicitly granted permission (e.g., for optional features).
4. Cookies and Local Storage
We use essential functional cookies and browser Local Storage to maintain your session and save your legal consent preferences. We do not use tracking or advertising cookies.
5. Your Rights
Under the GDPR and UK GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Request correction of inaccurate data.
- Right to Erasure: Request deletion of your data ("Right to be Forgotten").
- Right to Data Portability: Request transfer of your data to another service.
- Right to Lodge a Complaint: You have the right to complain to a data protection authority.
You can delete your account and all associated chat history at any time from your account settings.
6. Contact
For any privacy-related inquiries, please contact us at support@luvable.uk.